Polar Kids FAQ

Polar Kids FAQ

POLAR KIDS IS A NUT-FREE ENVIRONMENT! PLEASE REFRAIN FROM SENDING ANY SNACKS WITH YOUR CHILD THAT MAY CONTAIN PEANUTS/TREE NUTS. We provide allergy appropriate snacks and have a color-coded allergy alert system within Polar Kids.

SHOULD MY CHILD LEARN TO SKI OR SNOWBOARD?
We offer instruction for both skiing and riding and each has its own learning curve.  Some kids tend to find skiing easier to pick up, but the decision is entirely yours.  Either choice your child will have a great time!

WHEN SHOULD WE ARRIVE?
Arrival Times:  For WEEKDAY lessons please arrive 45 minutes prior to the lesson time and WEEKEND/HOLIDAY lessons plan to arrive no NO LESS than 1 hour prior to lesson. This will allow the ability to park and check in for reserved lessons on time.

WHERE SHOULD WE GO?
Polar Kids Den is located in the lower level of the Rental Building. The entrance is near the parking lot side. When you arrive, please check in at the ONLINE RESERVATION Desk in Polar Kids.  You will recieve the program vest and number tags assigned to your child during their session. All information will be verified and paperwork signed. Our staff will give you instruction for the receipt of rental equipment.

HOW LONG ARE THE CLASSES?
Weekday sessions are 1 1/2 hours.  Weekend/Holiday sessions are 2 1/2 hours for a half-day session or 6 hours for the full day session which includes lunch.

DOES MY CHILD NEED A LIFT TICKET?
Students in Polar Kids wear a vest that denotes they are in our program and it is viewed as the "lift ticket".  If a student wishes to continue to ski/snowboard after the session, they must have a valid lift ticket.

WHAT IS INCLUDED IN RENTAL AND WHERE DO WE GET THEM?
Polar Kids rentals are done at the Polar Kids area. Rentals for children include skis and boots or snowboard and boots. Hemlets are also included with each rental. Polar Kids rentals are for use until 4pm of that day if used after the session. THE EQUIPMENT MUST BE RETURNED TO POLAR KIDS BY 4 PM.

WILL MY CHILD RIDE A CHAIRLIFT?
Riding a chairlift is dependant on the ability level of your child. If your child is a NOVICE (level 3 or higher) they may ride the chairlift during their session. If your child is in a lower level class and the ENTIRE group can turn and stop safely, the instructor may bring them on a chairlift as part of the lesson after giving safety instructions.  Please Note: smaller children may have some difficulty on the lift and on occasion Lift Personnel may assist instructors with getting all students on the lift.

DO THE CLASSES TAKE BREAKS?
This is at the discretion of the instructor.  Breaks are not mandatory and can be dependant on weather, the group's abiliities and snow conditions. Rest Room breaks are always accomodated.

CAN I WATCH MY CHILD'S LESSON?
You may certainly watch, but we ask that you do so from a distance. Parent interactions can be a distraction to the student and be a deteriment to the group. For your safety, please do not stand or walk on trails in learning areas.

WEHN DO I PICK UP MY CHILD?
Checkout: Polar Kids staff will dismiss the lessons once all groups have returned to the Polar Kids Den.  Once groups are in then parents/gaurdians will be invited in to pick up the children.  Our check out procedure is to have parents/guardians bring the children to the Exit Area, turn in the vest and matching number tags.  (Helpful hint: remove the vests and badges while awaiting your turn to check out) and give name to checkout staff.  We will NOT allow a child to be taken from Polar Kids without proper number tags, nor will any child be dismissed by and instructor to anyone on the hill. PLEASE ONLY 1 PARENT/GUARDIAN TO PICK UP CHILDREN AND ALLEVIATE CROWDED CONDITIONS.

Check out times: 
Weekdays 11:45AM  or 2:30PM
Weekend/Holiday - Half Day- Noon, Full Day - 3:30 PM

For more information or if you have other questions please feel free to contact Polar Kids at 978-464-2300 x 3305.